I remember one of my students getting quite angry as I explained how Scrum worked. He was a Business Analyst from a bank and he insisted that his management would never accept the total lack of documentation he thought I was proposing. His anger was quite reasonable as Elisabeth Kubler-Ross' change curve tells us denial is usually followed by anger. I tried to calm him down but I am sure he left the course convinced Scrum would just not work at his bank.

As usual, I started thinking about his reaction after the course and wondered how I might have responded better. I realised that the English word "document" is both a noun and a verb and this often leads to confusion. Starting from that point, I went on to develop the concept of a Product Inventory which I hope would have appeased his management.

This post explains my thinking on how agile teams can deliver comprehensive documentation by establishing a Product Inventory.